What is customer service: I am a slave to you

Since it is nearly September which marks 16 years since I began to work retail I would like to say this:

I am a slave. I work for a master and I am a slave. Now you are wondering what I mean but it is the truth. The slave is the people I give customer service to. You might not think of yourself as a master but they are your slaves.

After all the customer is always right and I know that to be true. Even if they are wrong we try to “keep them happy” because the business I work for depends not only on them buying stuff now but coming back and telling others.

If I am bad to them they wont come back and could tell others like wise. Empty threats are real when you work for the customer. I do not work for the company I work for the customer.

I guess that is why it doesn’t make sense when other jobs similar like those just in customer service but not retail think that retail ISNT customer service. Hi I work for the customer who do you work for?

I pitty those who think that retail is the end all to be all. As I have seen several people along my line say and I say it to: you cant move up very often so you are stuck doing these part time jobs making little hours as possible if its “slow” because after all you work for the customer.

Retail is easy but not for everyone. You have to be a people person. Your joy in life like me must be because you like to be with people. You like to talk to them, observe them, help them, and serve them. Why else is it called “customer SERVICE”? Yeah that.

I worked at a theme park for kids for a while. We served the customer but the biggest one was the little people the kids. We always were trained to talk to the kids even if they were just with their mommy, daddy, aunt, uncle, etc. So in that case you serve the kids not the adults. It was an odd job but I still love it.

I think the worse part about not working in retail is when you aren’t you feel weird. You realize that you don’t have to smile all the time, force yourself to act nice when someone is acting stupid, help people even if it’s a burden to you. You are okay because that is how it is when you don’t work in retail anymore.

But you miss it. So you crave it like something you cant have and shouldn’t. Its addicting but not in the best way. I don’t think anyone would admit that much but working in retail isn’t good for you in the long run. Unless you are a higher up someone lucky or made for that kind of job. But if you like me are only meant to be in the bottom part the part time person the person there to serve and respond to work the least amount of hours and get the least pay but still work the slave part of it.

Hi I am a slave. You are my master. Please be kind. And maybe just think about all this next time you shop at a store of any kind. (Although fast food places and restaurants have their own issues and another form of customer service). That we serve you. When you say jump we have to say how high. Because that is what we do!